Corsum Academy- Course 09 - Customer Touch Points

Course 09 - Customer Touch Points

Corsum Academy Course 9

The Customer Touch Points course is designed to identify each of the ways we touch a prospect and a customer and how even the most benign of those contacts can impact our relationship with our customer base. Participants will learn to identify customer touch points, how those touch points will and have changed over time, and then how best to manage those customer touch points for maximum company leverage.

Estimated Length: 57 minute(s)

Lessons

Name	View Schedule
1. Tactile and Emotive Factors	-
2. Defining Your Customer Touch Points	-
3. Risk of Mismanagement	-
4. Touch Point Action Plan	-
5. Knowledge Check	-

Name

View Schedule

1. Tactile and Emotive Factors

2. Defining Your Customer Touch Points

3. Risk of Mismanagement

4. Touch Point Action Plan

5. Knowledge Check

Objectives

Determining the amount of customer intimacy required in your business
Clearly listing each of your customer touch points
Developing an action plan for your customer touch points

Prerequisites

To enroll in this course you must have completed all of the following courses:

Course 08 - Handling Difficult Behavior