Course 09 - Customer Touch Points
The Customer Touch Points course is designed to identify each of the ways we touch a prospect and a customer and how even the most benign of those contacts can impact our relationship with our customer base. Participants will learn to identify customer touch points, how those touch points will and have changed over time, and then how best to manage those customer touch points for maximum company leverage.
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To enroll in this course you must have completed all of the following courses: