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Course 09 - Customer Touch PointsCourse 09 - Customer Touch Points

Corsum Academy Course 9

The Customer Touch Points course is designed to identify each of the ways we touch a prospect and a customer and how even the most benign of those contacts can impact our relationship with our customer base.  Participants will learn to identify customer touch points, how those touch points will and have changed over time, and then how best to manage those customer touch points for maximum company leverage.

Estimated Length: 57 minute(s)


Name View Schedule
Online Lesson1. Tactile and Emotive Factors -
Online Lesson2. Defining Your Customer Touch Points -
Online Lesson3. Risk of Mismanagement -
Online Lesson4. Touch Point Action Plan -
Online Lesson5. Knowledge Check -


  • Determining the amount of customer intimacy required in your business
  • Clearly listing each of your customer touch points
  • Developing an action plan for your customer touch points


To enroll in this course you must have completed all of the following courses:

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